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Support > Members > Can't merge two user records because they have higher permissions?

Can't merge two user records because they have higher permissions?

The system is configured to not allow people to merge records that have greater permissions associated with them, than their own record. This is 'by design', as it prevents people creating a user record and merging it with the Site Administrators account and thereby give themselves full permissions.

In these rare instances, you'll need someone with greater permissions to undertake the user merging process.