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Support > Going Live > *Going Live

Going Live

The process of switching on your new web site involves changing the DNS records in your domain account to point your web address to our server.

This process can take some time so please contact us ideally at least a week before you wish to go live.

Do you already have a domain name?

No - We need to purchase one!

We can register a domain on your behalf and make sure it is associated with your web site, but we can't offer you an email service, so if you want to use emails on your domain then we'd suggest you purchase your own domain and either add the email service offered by the domain manager, or sign up for an account with a third party email provider like Google Apps.

If you don't want emails on the domain and would like up to purchase a domain for you please contact us to let us know what domain name you'd like, and provide us with your full name and address for the registration details. You will be registered as the legal owner of the domain, but we will be listed as the admin, billing and technical contact. You can search for available domain names by going to a domain provider like or The cost for us to register a domain for you is £7.50 + VAT per year for .uk domains, and £15 + VAT per year for a top level domain like .org, .com, .net. There are different prices for other extensions so please contact us for details. We register a domain for two year at a time and will invoice you for the fee after the domain is renewed every two years.

Yes - We already have a domain name!

If you get in touch with us and let us know which domain(s) you are going to be pointing at your site we will add these to the site host names section under the setting section in the web office and we will reply with details of the IP address to use for the A records in your DNS settings.

You will need to change the A record(s) in your domain account to point to our IP address, depending on your domain manager. If your domain is with or we have step by step instructions on how to add the A records and SPF records here for Fasthost, and here for 123-reg.

Note about SPF records:

If you are using emails on your domain then we would strongly recommend adding an SPF record to your DNS settings, this enabled email providers to verify that your domain is permitted to send emails via our server. – is our preferred entry for SPF records. We undertake to ensure that this record is pointing at whichever of our servers is sending mail.

This should be added to whatever other details your domain manager/email provider recommends. If they don't recommend anything particular then we would suggest adding the following as a TXT record will be adequate: 'v=spf1 mx ~all' You can read more about SPF records here.